{"id":998202,"date":"2026-06-09T10:13:11","date_gmt":"2026-06-09T07:13:11","guid":{"rendered":"https:\/\/www.morten.com.tr\/?page_id=998202"},"modified":"2026-06-09T19:11:42","modified_gmt":"2026-06-09T16:11:42","slug":"verint-is-ortakligi","status":"publish","type":"page","link":"https:\/\/www.morten.com.tr\/en\/is-ortaklarimiz\/verint-is-ortakligi\/","title":{"rendered":"Verint Partnership"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\u0130\u015e ORTAKLARIMIZ<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Verint \u0130\u015f Ortakl\u0131\u011f\u0131<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Verint Nedir? M\u00fc\u015fteri Etkile\u015fimi ve \u0130\u015f G\u00fcc\u00fc Optimizasyonunun Lideri<\/h2>

Verint<\/b>, i\u015fletmelerin m\u00fc\u015fteri deneyimini (CX) iyile\u015ftirmek, operasyonel verimlili\u011fi art\u0131rmak ve m\u00fc\u015fteri etkile\u015fim merkezlerini modernize etmek i\u00e7in yaz\u0131l\u0131mlar geli\u015ftiren k\u00fcresel bir teknoloji lideridir. M\u00fc\u015fteri Etkile\u015fimi \u015eirketi (The Customer Engagement Company\u00ae) olarak tan\u0131nan Verint; ses, e-posta, sohbet ve sosyal medya gibi t\u00fcm kanallardan gelen etkile\u015fimleri tek bir platformda toplar. Geli\u015fmi\u015f i\u015f g\u00fcc\u00fc optimizasyonu (WFO)<\/b>, yapay zeka (AI) destekli konu\u015fma ve metin analiti\u011fi \u00e7\u00f6z\u00fcmleri sayesinde i\u015fletmelerin m\u00fc\u015fteri davran\u0131\u015flar\u0131n\u0131 anlamas\u0131n\u0131, \u00e7al\u0131\u015fan performans\u0131n\u0131 art\u0131rmas\u0131n\u0131 ve dijital d\u00f6n\u00fc\u015f\u00fcm s\u00fcre\u00e7lerini ba\u015far\u0131yla y\u00f6netmesini sa\u011flar.<\/p>

Morten ve Verint \u0130\u015f Ortakl\u0131\u011f\u0131: M\u00fc\u015fteri Deneyiminde Yapay Zeka D\u00f6nemi<\/h3>

Morten olarak, Verint\u2019in m\u00fc\u015fteri etkile\u015fimi ve i\u015f g\u00fcc\u00fc y\u00f6netimi alan\u0131ndaki lider teknolojilerini kurumsal yetkinli\u011fimizle birle\u015ftiriyoruz. \u00c7a\u011fr\u0131 merkezlerinizden arka ofis operasyonlar\u0131n\u0131za kadar, m\u00fc\u015fteriyle temas etti\u011finiz her noktay\u0131 daha ak\u0131ll\u0131, verimli ve veri odakl\u0131 hale getiriyoruz. Verint \u00e7\u00f6z\u00fcmlerini i\u015f hedeflerinize uygun olarak projelendiriyor, m\u00fc\u015fteri memnuniyetinizi (CSAT) art\u0131r\u0131rken operasyonel maliyetlerinizi optimize ediyoruz.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Verint \u00c7\u00f6z\u00fcmleri ile Sa\u011flad\u0131\u011f\u0131m\u0131z Avantajlar ve Hizmetlerimiz<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tYapay Zeka Destekli M\u00fc\u015fteri Etkile\u015fimi ve Analiti\u011fi\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tVerint Konu\u015fma Analiti\u011fi (Speech Analytics) ve Metin Analiti\u011fi \u00e7\u00f6z\u00fcmleriyle, m\u00fc\u015fterilerinizle yap\u0131lan t\u00fcm g\u00f6r\u00fc\u015fmeleri otomatik olarak analiz ediyoruz. M\u00fc\u015fteri e\u011filimlerini, \u015fikayet nedenlerini ve memnuniyet fakt\u00f6rlerini ger\u00e7ek zamanl\u0131 olarak tespit ederek stratejik kararlar alman\u0131z\u0131 sa\u011fl\u0131yoruz.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\u0130\u015f G\u00fcc\u00fc Optimizasyonu ve Planlama (WFM)\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tM\u00fc\u015fteri temsilcilerinizin \u00e7al\u0131\u015fma programlar\u0131n\u0131, \u00e7a\u011fr\u0131 yo\u011funlu\u011fu tahminlerine (forecasting) g\u00f6re en verimli \u015fekilde planl\u0131yoruz. Verint \u0130\u015f G\u00fcc\u00fc Y\u00f6netimi (Workforce Management) \u00e7\u00f6z\u00fcmleriyle, do\u011fru zamanda do\u011fru yetkinlikteki personelin konumland\u0131r\u0131lmas\u0131n\u0131 sa\u011flayarak hizmet seviyelerinizi (SLA) g\u00fcvence alt\u0131na al\u0131yoruz.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tKalite Y\u00f6netimi ve Performans Geli\u015ftirme\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\u00c7a\u011fr\u0131 merkezi ve dijital kanal etkile\u015fimlerinin kalitesini otomatik \u00f6rnekleme ve yapay zeka yard\u0131m\u0131yla \u00f6l\u00e7\u00fcml\u00fcyoruz. \u00c7al\u0131\u015fanlar\u0131n geli\u015fim alanlar\u0131n\u0131 belirleyerek kurumsal hizmet standartlar\u0131n\u0131z\u0131n her zaman en \u00fcst seviyede kalmas\u0131n\u0131 sa\u011fl\u0131yoruz.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tKanallar Aras\u0131 (Omnichannel) M\u00fc\u015fteri Deneyimi Y\u00f6netimi\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tSesli aramalar, chatbot'lar, e-postalar ve sosyal medya mesajlar\u0131 dahil olmak \u00fczere t\u00fcm ileti\u015fim kanallar\u0131n\u0131 entegre bir yap\u0131da y\u00f6netiyoruz. M\u00fc\u015fterilerinize hangi kanaldan gelirlerse gelsinler kesintisiz ve tutarl\u0131 bir deneyim sunman\u0131za yard\u0131mc\u0131 oluyoruz.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u0130\u015e ORTAKLARIMIZ Verint Nedir? M\u00fc\u015fteri Etkile\u015fimi ve \u0130\u015f G\u00fcc\u00fc Optimizasyonunun Lideri Verint, i\u015fletmelerin m\u00fc\u015fteri deneyimini (CX) iyile\u015ftirmek, operasyonel verimlili\u011fi art\u0131rmak ve m\u00fc\u015fteri etkile\u015fim merkezlerini modernize etmek i\u00e7in yaz\u0131l\u0131mlar geli\u015ftiren k\u00fcresel bir teknoloji lideridir. M\u00fc\u015fteri Etkile\u015fimi \u015eirketi (The Customer Engagement Company\u00ae) olarak tan\u0131nan Verint; ses, e-posta, sohbet ve sosyal medya gibi t\u00fcm kanallardan gelen etkile\u015fimleri tek…<\/p>","protected":false},"author":3,"featured_media":0,"parent":1301,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-998202","page","type-page","status-publish","hentry"],"yoast_head":"\nVerint \u0130\u015f Ortakl\u0131\u011f\u0131 - M\u00fc\u015fteri Deneyimi ve \u0130\u015f G\u00fcc\u00fc Y\u00f6netimi - Morten<\/title>\n<meta name=\"description\" content=\"Verint i\u015f orta\u011f\u0131 Morten ile m\u00fc\u015fteri deneyimini (CX) yapay zeka ile d\u00f6n\u00fc\u015ft\u00fcr\u00fcn. Verint WFM, konu\u015fma analiti\u011fi ve \u00e7a\u011fr\u0131 merkezi \u00e7\u00f6z\u00fcmlerimizi inceleyin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.morten.com.tr\/en\/is-ortaklarimiz\/verint-is-ortakligi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Verint \u0130\u015f Ortakl\u0131\u011f\u0131\" \/>\n<meta property=\"og:description\" content=\"Verint i\u015f orta\u011f\u0131 Morten ile m\u00fc\u015fteri deneyimini (CX) yapay zeka ile d\u00f6n\u00fc\u015ft\u00fcr\u00fcn. Verint WFM, konu\u015fma analiti\u011fi ve \u00e7a\u011fr\u0131 merkezi \u00e7\u00f6z\u00fcmlerimizi inceleyin.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.morten.com.tr\/en\/is-ortaklarimiz\/verint-is-ortakligi\/\" \/>\n<meta property=\"og:site_name\" content=\"Morten\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BTEgitimMorten\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-09T16:11:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.morten.com.tr\/is-ortaklarimiz\/verint-is-ortakligi\/\",\"url\":\"https:\/\/www.morten.com.tr\/is-ortaklarimiz\/verint-is-ortakligi\/\",\"name\":\"Verint \u0130\u015f Ortakl\u0131\u011f\u0131 - M\u00fc\u015fteri Deneyimi ve \u0130\u015f G\u00fcc\u00fc Y\u00f6netimi - Morten\",\"isPartOf\":{\"@id\":\"https:\/\/www.morten.com.tr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.morten.com.tr\/is-ortaklarimiz\/verint-is-ortakligi\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.morten.com.tr\/is-ortaklarimiz\/verint-is-ortakligi\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.morten.com.tr\/wp-content\/uploads\/2023\/03\/Shape-dots-arrow-right.svg\",\"datePublished\":\"2026-06-09T07:13:11+00:00\",\"dateModified\":\"2026-06-09T16:11:42+00:00\",\"description\":\"Verint i\u015f orta\u011f\u0131 Morten ile m\u00fc\u015fteri deneyimini (CX) yapay zeka ile d\u00f6n\u00fc\u015ft\u00fcr\u00fcn. 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